ABout SOG

Customer satisfaction is important to Span of Grain Foods.

Due to the nature of food products, returns and refunds are accepted only under specific circumstances.

Eligible Cases

Refunds or replacements may be considered if:

* You receive an incorrect product.
* The product arrives damaged.
* The product is defective due to manufacturing or packaging issues.
* The product has expired before delivery.

Non-Returnable Products

For food safety and hygiene reasons, we cannot accept returns for products that have been opened, partially consumed, improperly stored after delivery, or purchased by mistake.

Reporting an Issue

Please notify us within 48 hours of receiving your order by providing:

* Order number
* Product photographs
* Images of the packaging
* Description of the issue

Our team will review your request and respond as quickly as possible.

Refund Process

If approved, refunds will be processed to the original payment method within 7–10 business days, depending on your payment provider.

 

Contact

For return or refund assistance, please contact our customer support team.