Privacy Policy

Our Commitment to Your Privacy

At Span of Grain Foods, your privacy is as important to us as the quality of the products we deliver. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, interact with our content, or purchase our products.

By using our website, you agree to the practices outlined in this Privacy Policy.

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Information We Collect

We may collect the following types of information:

1. Personal Information

We may collect:

* Full Name
* Email Address
* Phone Number
* Billing Address
* Shipping Address

This information is collected when you place an order, create an account, subscribe to our updates, or contact us.

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2. Transaction Information

We may collect:

* Shipping details
* Order information
* Payment confirmation

Please Note: We do not store your debit/credit card details or banking information.

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3. Website Usage Information

We automatically collect certain information, including:

* Pages you visit
* Time spent on our website
* Device and browser information
* IP address
* Cookies and similar tracking technologies

This information helps us improve our website performance and provide a better browsing experience.

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How We Use Your Information

Your information is used for the following purposes:

Order Processing

To process your orders, confirm payments, and ensure timely delivery of your Span of Grain products.

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Customer Support

To respond to your inquiries, resolve issues, and provide assistance whenever required.

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Product & Service Improvement

To better understand customer preferences and continuously improve our products, services, and website experience.

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Communication

To send:

* Order confirmations
* Shipping updates
* Important service notifications
* Promotional offers and newsletters (only if you have opted in)

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Payment Security

All online payments made on the Span of Grain Foods website are processed securely through trusted payment gateway partners that comply with industry security standards.

Your payment information is protected using advanced encryption technologies.

Span of Grain Foods does not store or have access to your debit/credit card details or banking information.

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Your Rights

You have the right to:

* Access your personal information
* Update or correct your information
* Opt out of promotional emails or marketing communications
* Request deletion of your personal data (subject to applicable legal requirements)

Please note that certain transaction records may be retained where required under applicable Indian laws and regulations.

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Cookie Policy

Our website uses cookies to:

* Remember your preferences
* Improve website functionality
* Analyse website traffic and user behaviour
* Enhance your browsing experience

By continuing to use our website, you consent to the use of cookies.

You can modify or disable cookies anytime through your browser settings.

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Data Protection & Security

We implement appropriate technical and organisational security measures to safeguard your personal information against unauthorised access, alteration, disclosure, misuse, or loss.

Access to your personal information is limited to authorised personnel who require it to perform their duties.

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Policy Updates

Span of Grain Foods may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any significant updates will be published on this page and, where appropriate, communicated via email.

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Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us:

Span of Grain Foods

Email:candidus.ie@outlook.com