Shipping & Delivery Policy

Order Processing

All orders placed on the Span of Grain Foods website are processed within 1–2 business days, excluding Sundays and public holidays.

Once your order has been dispatched, you will receive a confirmation email or SMS with your shipment tracking details.

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Delivery Timeline

We currently deliver across India.

* Metro Cities: 2–4 business days

* Other Locations: 4–7 business days

Delivery timelines are estimates and may vary due to courier availability, weather conditions, public holidays, or unforeseen circumstances.

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Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

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Delivery Partners

We partner with trusted third-party logistics providers to ensure your Span of Grain products are delivered safely and on time.

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Refund & Return Policy

As our products are food items, we do not accept returns or exchanges once an order has been delivered, except under the circumstances mentioned below.

Eligible Cases for Refund or Replacement

You may be eligible for a refund or replacement if:

* You receive a damaged or tampered package.

* You receive an incorrect product.

* The product is expired, spoiled, or unfit for consumption upon delivery.

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How to Raise a Request

To request a refund or replacement:

* Contact us within 48 hours of receiving your order.

* Share clear photos or videos of the product and its packaging.

* Mention your Order ID along with a brief description of the issue.

Email:

Requests submitted after 48 hours of delivery may not be eligible for review.

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Refund Process

Once your request has been reviewed and approved:

* Your refund will be processed to the original payment method.

* Refunds generally reflect within 5–7 business days, depending on your bank or payment provider.

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Replacement Process

If your replacement request is approved, a fresh product will be dispatched at no additional cost.

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Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

* Incorrect or incomplete delivery address provided by the customer.

* Delivery failed due to the recipient’s unavailability.

* Minor variations in packaging or design that do not affect product quality.

* Delays caused by courier partners, natural events, or circumstances beyond our control.

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Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

To request an order cancellation, please contact us immediately at:

Email:

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Contact Us

For any questions related to shipping, returns, or refunds, feel free to contact us.

Span of Grain Foods

📧 Email: